Can you mix and match colours on the door?
That shouldn’t be a problem as most of our doors can have different external and internal finishes. So, yes, you could have a white colour on the outside and red colour on the inside, to offer an example. One of our advisors will be able to confirm what colour options you can include.
MORE COMMON QUESTIONS
You can put any questions to our helpful advisors, who will be happy to assist. Some common questions they receive from customers can be found below.
How many keys will I receive?
RMC will hand you three keys as standard with any door that you buy – just ask if you need more keys when ordering your door. Get in touch if you want more keys made at a later date.
Is it possible to have keys that work with both doors? (Suited)
We can sort that out, no problem! Tell us when you are ordering the door and we will ensure the keys are suited for your convenience.
What does Secured by Design mean?
Secured by Design (SBD) is a Police-run initiative that was setup with the aim of enhancing the security of buildings and their immediate surroundings so that they’re safer places to live.
SBD’s product-based accreditation scheme – the Police Preferred Specification – symbolises that a product meets the sufficient standard of security and can discourage and decrease crime. This includes domestic windows and doors, and the components within them such as locks, hinges etc.
Conservatory Outlet, our sister manufacturing company, is a registered member of Secured by design, so most of our product line complies with the standard. Let an RMC consultant know if security is a key concern.
What does a 3-star rated door barrel mean?
3*s is the market’s highest rated door cylinder and offers maximum security in the face of a break-in attempt. There is unique snap-secure technology with a lockdown mode in our door cylinders to stop the barrel from being broken.
Are you able to fold back French doors completely?
If you include an egress hinge in our French doors, they can do that, which is handy if you want to gain the best possible garden view through them.
What should I buy – bi-folding doors or sliding patio doors?
If there is enough of an opening at the back of your property, you could fill it with bi-folding doors or sliding patio doors to give you the option of opening the house and exposing it to the outdoors. You will be left with a full opening with a bi-fold as it can fold back completely. The slimline profile in our sliding patio doors ensures you of an unrestricted view whether they’re open or shut. An RMC advisor can always help you with making a choice.
Do you offer finance to help me pay for windows and doors?
Yes. To make life easy for you, RMC can arrange a variety of affordable and convenient easy payment finance options (subject to application & status). Applying for finance is simple and we promise you a quick decision. Everything can be sorted out with you in the comfort of your home or at your local RMC Showroom, so you can enjoy whatever you’ve set your heart on right away.
What do we need to do when our finance is approved?
If you’re arranging your own finance, you’ll need to call us as soon as you get the go ahead. If you’re taking up one of our offers, the company will tell us both directly, so there’s no need to call as we will get in touch with you.
What happens if finance is refused?
Finance companies can turn down people for lots of reasons, for example if you’ve moved several times over the past few years. In these circumstances, we always do our best to help and sometimes it’s worth trying another provider, especially if they know you.
I’ve applied for finance with RMC. How long will approval take?
Sometimes our finance company will say ‘yes’ almost immediately and on other occasions it may take them a few days. This short delay can be for any number of reasons and you should not be unduly concerned.
RMC CUSTOMER PROMISES
RMC has been a trusted name in the home improvement sector for over 20 years, so you couldn’t put your property in safer hands than ours.
HONESTY
Everyone you speak to at RMC will be open and honest with you, and we have a transparent pricing structure in place - the price you are given is the price you will pay. That’s the sign of an honourable business.
VALUE FOR MONEY
Whatever you buy from RMC, it promises to be money well spent. Our product quality is always exceptionally good, and so is the customer service we provide. This will never change; you can take our word for that.
10 Year Guarantee
From a customer’s perspective, it’s long-term peace of mind that you want when investing in windows, doors, or a living space. RMC gives you that, handing over a 10-year guarantee at the conclusion of the fitting.
Price Promise
If you obtain quotes from our competitors, you will discover that RMC’s product range is very reasonably priced for what you get. We’re committed to matching or bettering prices that are cheaper than ours for products that are just as well-made.
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